Technology

The Art of Mastering Companies

Finding a Good IT Managed Services Provider

Research prior to choosing your IT managed services provider will help you make a wise decision, if only because there are tons of options nowadays and none of them are created equal.

Here are considerations to make as you come up with your final choice:

Experience

Your IT managed services provider will serve as your end-to-end solutions provider, so if they have insufficient knowledge and experience, there may be a disconnect between services you expect and services you actually get. If your industry has specific requirements, it is crucial that your IT-MSP understands the importance of such.

Qualified Staff

A well-reputed IT managed services provider has sufficient qualified staff not only for the maintenance of your present structure, but also to encourage you to think forward. We’re all aware that an outsourced IT solutions provider, such as an IT-MSP, caters to more than a single client at a time. If they have very little people managing your current IT needs, how are they going to help you grow in the future?

Payment

The three most used payment types are alerting and monitoring only, pay per device, and pay per user.

>> Alerting and Monitoring

Here, the provider either does software updates and sends patches, or forwards the alert to an IT guy at your company who will take care of it. This service structure is not going to fix any issues arising, but it is a solid and less pricey solution if you have an internal team IT team in your company.

>> Per Device

With this structure, customers have to pay according to the total number of devices supported. This type of payment structure is often the most expensive and least preferred.

>> Per User

This is the most preferred pricing method nowadays primarily because of its flexibility. All devices the user may own will be covered by the user cost itself. That is obviously very cost-effective.

Communication

As a client of your IT managed services provider, you have every right to know all that you want to know regarding the technology you’re using. There are various types of clients, ranging from those who only want their issues resolved to those who would like to know how such issues were resolved step after step. Whether you fall in the middle or at either end of this spectrum, you have to know your communication options with the IT managed services provider you have selected.

Trust

Picking an IT-MSP must be viewed as getting into a partnership with the company or even actually hiring a person to be part of your internal team. The goal is to be able to trust them. Otherwise, they will only turn into a liability, so you’ll need to reconsider and look for other options.